All The Details To Answer All Your
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Unfortunately we don't ship internationally.
Due to global supply chain challenges, shipping times could be longer than usual especially during peak trade such as BFCM & Christmas. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
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As standard practise we don't ship internationally, however if you would like to place an international order; please get in touch with us here and we can provide a quote for you.
Returns & Refunds
Yes, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
You can lodge a request for a refund within 30 days of purchase.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will issue a refund within 3-5* business days and you should expect it to arrive within 7 business days after you get a confirmation email saying your refund has been issued.
*Timeframes may vary slightly during peak trading periods..
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If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at ats@australiantherapeutic.com -
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ats@australiantherapeutic.com and send once we confirm via reply email please send your item to:
Australian Therapeutic Supplies
1/21 Mars Rd
Lane Cove West
Sydney NSW 2066
Australia
